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Customer behaviour on the Internet

Looking for the old results?
This poll is part of my diploma so i would really appreciate it if you filled it in. Thanks in advance :)

1. Gender:

41% (5) Female
58% (7) Male

12 voters have answered this question.

2. Please indicate your place of residence:

16% (2) London
33% (4) Other major city
33% (4) Town
16% (2) Village

12 voters have answered this question.

3. Education:

41% (5) Pre-16 (GCSE)
8% (1) Medium (‘A’ level)
50% (6) High (University/Masters/PhD)

12 voters have answered this question.

4. Do you have a computer at home?

100% (12) Yes
0% (0) No (Please advance to question 10)

12 voters have answered this question.

5. Do you have an Internet connection at home?

91% (11) Yes (Please advance to question 9)
8% (1) No

12 voters have answered this question.

6. What are the main reasons for not having access to the Internet at home?

0% (0) I don’t find the Internet useful
100% (1) I have access to the Internet elsewhere for free
100% (1) The costs are too high
0% (0) I do not need it / lack of interest
0% (0) Lack of skills
0% (0) Security concerns (viruses, confidential information stored on the computer, etc
0% (0) Other

1 voters have answered this question.

7. In your opinion the cost of Internet connection today in the UK is:

0% (0) Low
80% (4) Realistic
20% (1) Too high

5 voters have answered this question.

8. If you do not have Internet connection at home, are you planning to subscribe in the next 6 months?

50% (1) Yes
50% (1) No (Please advance to question 10)

2 voters have answered this question.

9. What kind of Internet connection do you have at home?

0% (0) Standard telephone line (modem)
0% (0) ISDN
8% (1) ADSL
0% (0) Leased line
50% (6) Cable
16% (2) Don’t know
25% (3) Other

12 voters have answered this question.

10. Where do you usually access the Internet?

91% (11) At home
0% (0) At work
41% (5) At school
50% (6) At friends’ houses, family, neighbours etc
33% (4) Other (library, net café, etc.)

12 voters have answered this question.

11. On average how often do you use the Internet?

0% (0) Less than once a month
0% (0) One or more times a month
0% (0) Once a week
8% (1) Two or three times a week
0% (0) Four to six times a week
25% (3) Once a day
66% (8) Several times a day

12 voters have answered this question.

12. Would you consider yourself a proficient Internet user?

100% (12) Yes
0% (0) No

12 voters have answered this question.

13. On average how many hours do you spend on the Internet a week? (at home or at work)

25% (3) 0-5 hours
16% (2) 6-10 hours
0% (0) 11-20 hours
33% (4) 21-40 hours
8% (1) 41-80 hours
16% (2) 80+ hours

12 voters have answered this question.

14. On average how long do you spend online per occasion?

16% (2) -1 hour
25% (3) 1-2 hours
16% (2) 2-3 hours
8% (1) 3-4 hours
33% (4) 4+ hours

12 voters have answered this question.

15. For which of the following purposes do you mainly use the Internet?

33% (4) Work
91% (11) Leisure
33% (4) Learning
25% (3) Personal affairs (e-banking, online insurance etc)

12 voters have answered this question.

16. For which of the following activities do you use the Internet? (Please give multiple answers if necessary)

83% (10) Sending / receiving emails
58% (7) Search engines
33% (4) Finding information about goods and services
25% (3) Reading online newspapers
25% (3) Visiting online news sites
25% (3) Learning
75% (9) Playing / downloading games and music
33% (4) Listening to web radios / watching web TV
41% (5) Chatting
0% (0) Tourism (online booking of tickets, accommodation etc)
8% (1) E-banking
25% (3) Shopping
41% (5) Other

12 voters have answered this question.

17. Have you ever bought anything online?

16% (2) Yes, regularly
58% (7) I have tried it but only a few times
25% (3) No (Please advance to question 22)

12 voters have answered this question.

18. How often do you buy online?

0% (0) Every day
0% (0) Once a week
0% (0) Every fortnight
44% (4) Once a month
33% (3) Once every 6 months
22% (2) Once a year

9 voters have answered this question.

19. Which of the following articles did you buy on the Internet? (Please give multiple answers if necessary)

0% (0) Food
33% (3) Clothes, sports goods
33% (3) Books, magazines, e-learning material
22% (2) Film / music
33% (3) Airplane tickets
33% (3) Travel and holiday accommodation
33% (3) Tickets for events, theatre, cinema
0% (0) Shares, financial services, insurance
33% (3) Jewellery
11% (1) Furniture
0% (0) Beauty products, perfumes
22% (2) Hardware
33% (3) Software
66% (6) Electronic equipments

9 voters have answered this question.

20. Would you prefer to buy from companies with a longer presence on the Internet?

77% (7) Yes
22% (2) No

9 voters have answered this question.

21. What made you decide to buy items / services online? (Please mark no more than three)

30% (3) Much cheaper
40% (4) Faster
30% (3) More comfortable
20% (2) The selection is better
10% (1) The transaction is easier
20% (2) Better detailed information is available
20% (2) Easier to compare prices
0% (0) Selection in the paying methods
0% (0) Because of online advertisement
0% (0) Personal recommendation
50% (5) That was the only way I could get that particular item / service
0% (0) I got extra services with my order
10% (1) Other

10 voters have answered this question.

22. Which online services have you used before?

44% (4) E-banking
33% (3) E-learning
11% (1) Consultancy
88% (8) Downloading music / films

9 voters have answered this question.

23. Which paying method would you prefer? (whether you bought anything online or not)

50% (5) Paying by card online
0% (0) Paying in advance by postal order
50% (5) Collect on delivery

10 voters have answered this question.

24. In the previous question if you didn’t choose the "paying by card" option, what was the reason for this?

20% (1) I’m afraid of technical difficulties
0% (0) I don’t have an adequate card for paying online
100% (5) Don’t trust it
20% (1) It’s too difficult
20% (1) Lack of personal administration

5 voters have answered this question.

25. What might be the main reasons for not buying / ordering any goods or services online?

50% (4) Security concerns, worried about giving credit card details over the Internet
62% (5) Privacy concerns, worried about giving personal details over the Internet
37% (3) The delivery fees are too high
50% (4) Concerned about not receiving the products you ordered
62% (5) Prefer to shop in person, like to see the product
0% (0) Other

8 voters have answered this question.

This poll was created on 2004-11-16 12:23:16 by Krisz
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