Do Free Auto Repairs Make You Loyal

Not counting a trivial repair or telling you nothing was wrong did a repair shop ever fix anything or did an extra repair for free?

A. Yes

B. No (If not please stop taking this poll.)

If you answered yes did you feel?

A. Did it because the shop is run by good people.

B. They only did what every repair shop does, no big deal.

C. They did something wrong that was their fault.

D. Both B and C

E. Other

After the shop fixed something for free did you expect they would continue to fix some things for free in the future?

A. Yes

B. No

Did getting a free repair make you feel that you should continue going to the same place?

A. No

B. Yes